Based on personnel needs of your organizations, the selected training will vary, but all will include time to assess how your organization works and will provide recommendations and assistance specific to your needs.

Examples of personnel management training you may choose include, but are not limited to:

See below for descriptions and contact Janeen Maxwell at 717.871.7178 or at for more information.


Offered in partnership with Leadership Lancaster, the Nonprofit Resource offered training on board development. Topics include everything in governance basics--from understanding governance principles and best practices to understanding boards' strategic planning and fundraising functions. Examples are as follows:

  • Implementing best practices to ensure an effective board
  • Moral ownership of nonprofit organizations
  • Running effective board meetings
  • Preparing board members for their role as fundraising
  • Educating participants on strategic planning process
  • Increasing participants knowledge about their financial oversight (and liabilities) as board members
  • Recruiting and retaining high performing board members and the use of term limits
  • Developing meaningful committee structures

Organizations that have accesed board training through the NRN include:

  • Ephrata Cloister
  • Kingdom Embassy
  • Carlisle Area Health and Wellness Foundation


For both individuals and organizations, how you manage conflict determine your ultimate success. You either stagnate or evolve based on your skill in turning conflict into opportunities for growth, creativity and collaboration. The team receiving this customized training will obtain the following:

  • Learn about the two primary dimensions of conflict (assertiveness and cooperativeness) and role play through the continuum of both dimensions. Through role play, you will identify the five modes: Avoiding, Accomodating, Compromising, Competing and Collaborating.
  • Identify each team member's own personal tendencies in responding to conflict by using the TKI online (pre-work) and process individual and collective results as a team (anonymous but collective results will be presented in pie/bar graphs).
  • Using case studies, brainstorm as a team concrete tools for selecting the appropriate mode at the appropriate time with the appropriate skills.
  • In groups of three, practice and observe under-utilized conflict-handling modes using actual situations which are occuring for that team (brainstormed at the opening).
  • Collectively draft organizational ground rules which can prevent and also manage conflict.
  • Learn about a simple but effective model for organizational conflict management (Killen/Murphy model build on Jungian Typology) and draft a preliminary Conflict Management Plan for the organization.


  • Killen, D, & Murphy, D. (2003). Introduction to Type and Conflict. CPP, Inc. Palo Alto, CA.
  • Kilman, R.H. & Thomas, K. (2002). Thomas-Kilmann CONFLICT MODE Instrument.  CPP, Inc. Palo Alto, CA.
  • Fisher, R. & Ury, W. (1981). Getting to Yes.  Penguin Books, NY, NY.
  • Landau, B., Landau, D., Landau, S. (2001).  From Conflict to Creativity.  Jossey-Bass. San Francisco, CA.
  • Mayer, B. (2000). The Dynamics of Conflict Resolution.  Jossey-Bass.  San Francisco, CA.

If you would like to introduce a new style of management to your agency, consider bring this coaching class to your doors. Some people have a hard time establishing appropriate lines of communication or they focus on punishing bad behavior rather than on motivating from a strengths-based perspective. The curricum offers reality-based examples, personal communication style assessments and opportunities to role-play new behaviors. Topics to be covered include:

    • Using employee competence and motivation to create satisfaction
    • Active listening
    • The relationship between personal communications styles and supervision
    • Presenting problem performance issues to employees


What IS Emotional Intelligence?

Emotional Intelligence (EQ) is: A) Your ability to recognize and understand emotions in yourself and others, and B) Your ability to use this awareness to manage your behavior and relationships with others.

Why is EQ Important to You and Your Organization?

EQ may be the biggest reason behind your success--or failure. EQ is more important than IQ, charisma and personality. 90% of the high performers have high EQ. High EQ can help you to:

  • Control your emotions
  • Hire the right people
  • Fire ineffective staff sooner
  • Develop your staff
  • Read others accurately
  • Engage in appropriate conversations
  • Manage your tone of voice
  • Recognize your anger triggers
  • Respect others' time and needs
  • Avoid jumping to conclusions
  • Communicate effectively
  • Accept other people's opinions
  • Nurture relationships appropriately
  • Show compassion

Organizations choosing to learn about emotional intelligence (EQ) may choose topics such as the following:

Using Emotional Intelligence (EQ) to Maximize Employee Performance
In this seminar designed for persons in supervisory positions, participants will develop a general understanding of emotional intelligence, learn the four components of EQ and gain specific EQ strategies for reducing staff behavioral problems, getting staff buy-in, increasing productivitiy levels, inspiring creativity and improving overall staff satisfaction.

Managing Relationships with Staff, Boards, Clients and Stakeholders so Everybody Wins
This seminar will focus on dissecting the major types of professional relationships every nonprofit executive must navigate as well as provide real-life strategies for developing, preserving, nurturing and optimizing each of them for the benefit of the organization.

Self-Awareness for Managers: 7 Workplace Benefits of Knowing the Real You
In this seminar, persons in management positions will first expand their knowledge via an assessment and then learn how to implement this knowlege to both manage their own behavior and optimize their work environment.

Emotional Intelligence: The Foundation for Executive Success
This seminar explores the basics around emotional intelligence and teaches nonprofit executive staff how every success depends on their mastery of EQ.